Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 3 days of delivery. Returned items must be new and in unused condition.Special orders where custom fabrics or colors are selected are non-refundable. Mattresses, bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone. All returns are subject to round trip shipping charges. If your item was delivered "Free," we will charge our actual pickup charges. All returns for any reason are subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip delivery charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled, it is no longer returnable but may still be exchanged. Special order products such as items where fabrics can be selected are non refundable.
You may cancel your order without charge. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping from manufacturer. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.
Returning a Purchase
Damaged & Missing Parts
Through many years of experience, our manufacturers have learned to package their products to withstand damage during shipping and avoid selling items easily damaged. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage by Bewley's Furniture deliveryTeam
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.